Privacy Policy

Last updated: 27 October 2026

FX DESK (fxdesk.in) is the customer support and notification app of FX MANI (“we”, “us”). This policy explains what information we handle when you use FX DESK and how we protect it.

Information we collect

• Account details you give us: name, mobile number, email, city, preferred languages, how you heard about us and the products you use.
• Support conversations: messages and images you send, replies from FX MANI staff and our AI assistant, and support tickets.
• Purchase records: invoices, receipts, licence, order and payment notices sent by FX MANI's own business applications (for example our expo billing system), including records created before you registered.
• Technical data: device/browser type, sign-in sessions, IP address for security and abuse prevention, and notification subscriptions if you turn notifications on.

How we use it

• To provide support, answer questions and resolve tickets.
• To show your invoices and purchase history and send service notices (licences, payments, updates, sign-in codes).
• To keep accounts secure: email verification, sign-in codes, fraud and abuse prevention.
• To send offers only if you opt in; you can opt out anytime in your profile.

Your purchase history is protected

Records sent for your mobile number are kept private until you prove the number is yours (for example by confirming an invoice number and amount, or through review by FX MANI staff). Verifying your email does not, by itself, unlock records linked to a phone number.

AI assistant

To answer questions, the text of your support conversation and any screenshot you share may be processed by our AI provider (OpenAI) under their API terms. The assistant answers only from FX MANI's approved information and hands over to a person when unsure.

Sharing

We do not sell your data and FX DESK has no customer directory — other customers cannot see or contact you. We use service providers to run FX DESK (hosting, encrypted file storage, email delivery, AI processing) only to operate the service. We may disclose information if required by law.

Security & retention

Data is sent over HTTPS. Secrets are encrypted, sign-in codes are stored only in hashed form and expire within minutes, and staff access is limited by role. Unclaimed pre-registration records are deleted after a retention period set by FX MANI. You may ask us to correct or delete your information, subject to legal record-keeping requirements (for example tax invoices).

Contact

For privacy questions or requests, message us in the FX DESK support chat or use the contact details on our home page.